Guarantee of purchases
The products purchased are always accompanied by a legal guarantee covering the production and compliance defects (eg malfunctions, breakdowns and breakages resulting from normal use, defects of the goods) of the products themselves for 4 months from the date of delivery of the product.
The legal guarantee can not be asserted by those who purchased the products as part of their business or professional activity, indicating their VAT number.
The legal guarantee entitles you to request the seller:
- at the consumer s choice, the repair or replacement of the goods, without charge, provided that the solution requested is not impossible or excessively expensive compared to the alternative, considering: the extent of any defect, the value of the product without defect and the possibility that the alternative can be implemented avoiding significant inconveniences to the customer;
- in the event that the repair or replacement are impossible, excessively expensive or late or entail significant inconveniences for the customer and are not effective in resolving the problem, the customer has the right to request a price reduction or termination of the contract. In determining the amount of the reduction or the sum to be repaid, the use of the asset must be taken into account. In any case, for minor defects for which it was not possible to repair or replace the product, the contract can not be terminated.
The seller carries out the repair or replacement of the product within a maximum time of 60 days from delivery to the point of sale, excluding the time required to procure spare parts not immediately available.
In order to assert the warranty, the customer must by law: •keep and show the purchase receipt;
• report the defect within two months of its discovery.